AV Technician Team Leader

Recruiter
Copperfield Recruitment Ltd
Location
Cambridge
Salary
£35000 per annum
Posted
10 Aug 2017
Expires
19 Aug 2017
AV Technician Team Leader – Cambridge Responsibilities To manage all operational activity within the contract based at the client site. The team leader is to act as the client focal point for all day to day operational issues relating to the contract and onsite team. Responsible for ensuring all faults are resolved and equipment schedules are managed and to provide support to the Service Account Manager (SAM) as required. The SAM will own and manage the Client relationship from a commercial perspective and also the contract. You will be required to attend monthly client meetings and cascade key messages to and from the onsite team. Managing the onsite team, Including timekeeping, work schedules, weekly rota’s, work processes, holidays, sickness, cover, weekly meetings, motivation & training which will be coordinated with and through the Resource and Training Manager. The overriding priority for the Team Leader will be to ensure users are fully supported and any faults are picked up and responded to with minimal delay. Any faults that have not been resolved quickly in the 1st Line response are escalated quickly which may involve implementing more in-depth, long term fix or repair and the management of any escalation of that fault to third parties i.e. helpdesk or third party manufacturers. The Team Leader will be expected to manage and take ownership of any fault escalated to 2nd line through to resolution. Key accountabilities shall include: Provide maintenance services for all conference room technical systems including projectors, VC and audio conferencing equipment and infrastructure. This work includes lamp replacement, trouble shooting and repairs of any physical layer problems Service tickets from an assigned ticketing queue to service support requests for white glove meeting room support / maintenance/repair Participate in development and maintenance of departmental workflow and standard operation procedures applicable to maintenance and local specific documentation Participate in Special Projects such as compilation of asset lists, inventory tracking, deployments and general documentation Manage and coordinate a program of ad hoc and planned User Training sessions particularly during transition from installation to client operational status & work with wider teams to facilitate this. Typical outputs, but not limited to: Ability to work in a very high pace and dynamic environment Ability to quickly adapt to changing needs, infrastructure, and evolving business processes Ability to work directly with end users on issue resolution, and process development Strong interpersonal and communication skills Ability to analyse metrics, extracts trending data, provide status reports and provide Continuous improvement recommendations Ability to create and maintain technical and functional documentation Skype for Business & Polycom experience essential Experience on multiple operating system platforms (Windows and Mac) is preferred Excellent customer relations skills Certification to CTS within 6 month probationary periodPLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION. Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. This job was originally posted as www.totaljobs.com/job/75319293