Courier Asset Support Officer

Smart Recruit Online Ltd
02 Aug 2017
16 Aug 2017
Contract Type
Has anyone ever told you that you are outstanding at what you do?

We are looking for a fearless and talented individual like you who can join our mission to be the best that the industry has to offer. We want you to bring your unique set of skills and experience to a special place where you can reach your true potential.

Is this you? Because it looks like you. That is if you are the intelligent hard working one with lots of ideas, that we have been looking for.

CitySprint have a new opportunity to recruit an experienced Courier Asset Support Officer to join our Fleet team based at the London International and UK Overnight Service Centre. Your role as a Courier Asset Support Officer is to assist with technical support and training for all users.

Working with a variety of colleagues within our business and very closely with our couriers, this role will push you to your limits and enable you to grow in capability and confidence.

The main responsibilities include:

To provide training to CitySprint staff super users and support to all couriers using CityTrakkers, Courier App, two-way radio and all accessories.
To ensure that appropriate records for CityTrakkers, mobile handsets, two-way radios and all accessories for London and the regions are kept and maintained.
To ensure that there are adequate stock levels for all CityTrakkers, mobile handsets, two-way radios and all accessories.
Resolve any problems with CityTrakker, Courier App, two-way radios and all accessories in person, on the phone or by email, contacting third party service providers where necessary.
Stage, setup and issue CityTrakkers, Courier App (on mobile handsets), two-way radios and all accessories for London and Regional couriers.
Run a weekly report on all inactive CityTrakkers & courier app users, assess working status and recover the CityTrakker, mobile handsets & two-way radios where necessary.
Run a daily, weekly and monthly stock reports
Repair damaged CityTrakkers, mobile handsets, two-way radios and any repairable accessories or send them to a third party service provider.

Additional Salary Info: Medicash, Ride to work, Childcare Vouchers, Pension

Courier Asset Support Officer | Courier Support | Technical Support | Hardware | Break Fix

Essential Criteria:

A solid understanding of Fleet operations in a same day courier environment.
Previous experience in courier recruitment and retention.
Demonstrable leadership and people management experience, including managing staff performance.
Ability to give clear communication, both written and verbal, to clients, couriers and staff and remain professional at all time.
Excellent IT skills: Excel and Word, PowerPoint.
Good presentation skills.
Problem solving skills, able to devise innovative solutions.
Ability to self-manage, acting on your own initiative without supervision.
Be highly organised.
Be capable of working under pressure.

About Us:

CitySprint is the UK's largest same day distribution network. We work with a wide variety of clients from all sectors, delivering all types of critical consignments including original ideas, valuable data, award winning designs, life saving organs, critical machinery, wonderful presents, and everything else in between. We offer a comprehensive range of courier and logistics services, available 24/7. Our UK network, of 40 wholly-owned service centres and 3000-plus couriers, handles over 10 million critical deliveries a year. We operate in all major UK conurbations, connecting all types of businesses across Britain so we have local knowledge and customer service, backed by a national presence. Benefits of working for CitySprint include 22 days holiday (rising incrementally to 25 days after five years' service), childcare vouchers, and the Ride2Work scheme. Subject to a qualifying period, employees are also eligible for season ticket loans and a medical cash plan. We place high value on the training, and make every effort to support our employee's personal development.