Customer Service Advisor

Love Success
Chelmsford, Essex
£100.00 per day
14 Jul 2017
11 Aug 2017
Contract Type
Full Time

We have an exciting opportunity for a large global Ecommerce client of ours! We are looking for dedicated, experienced and customer focused Agents to join their team for an  initial 6 month role. Your job will be to build and maintain relationships with clients, encouraging existing users to trial a new service and gather their feedback. 

Key Activities / Accountabilities

  • Outreaching to existing clients to gain feedback and encourage early adoption of a new product.
  • Assisting the CS team in offering first line support to customers, retail partners and carrier partners via telephone, email, live chat and social media.
  • Working with the team to constantly improve the service and product.

What we are looking for

  • Exceptional communication skills
  • High energy with confident Customer service skills
  • Ability to think outside the box and problem solve
  • Background in Customer service or Account management (although not essential)
  • Proficient IT Literacy
  • Passion for quality and excellent attention to detail
  • A champion for our brand and customers

This is a temporary booking for an initial 6month rolling period - If you are available IMMEDIATELY please apply ASAP! Please do not apply if you have a notice period.

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